Terms & Conditions

Last Updated: 12 March 2010

By using this website you agree to these terms and conditions.

1. Introduction

1.1 - In this document...

• 1.1.a - the client refers to any client that employs Ormo Media to provide media services
• 1.1.b - us or we or Ormo Media refers to OrmoMedia.com Media Services as a company
• 1.1.c - staff member refers to any member of staff representing the Ormo Media team
• 1.1.d - the/this site refers to the Ormo Media website (www.ormomedia.com)
• 1.1.e - media services refers to any work carried out by Ormo Media (including but not limited to: web development, website design, graphic design, brand development, ecommerce development)
• 1.1.f - project refers to any series of contracted provision of media services by Ormo Media to the client
• 1.1.g - these terms refers to this document

1.2 - These terms are subject to change at any time. When these terms change a notice will be displayed on the home page for 7 days after the date of change.

2. Payments & Payment Terms

2.1 - Any prices and fees mutually agreed upon via email shall be considered contracted prices and the client will therefore be obliged to pay that sum in full.

2.2 - Invoices will be sent via email from the staff member in charge of the deliver of media services to the client. Standard payment terms on any invoice are 28 days from the date of invoice (including weekends and bank holidays), however this period may vary for individual invoices. Please check the details on the invoice.

2.3 - All monetary amounts quoted are in Great British Pounds unless otherwise explicitly stated. Prices in any other currency are provided as estimates for the purposes of comparison. The do not reflect live rates and we provide no guarantee as to their accuracy.

2.4 - All payments are to be handled in Great British Pounds. Payments will be accepted only via PayPal, postal order or cheque. 'eCheques' from PayPal will not be accepted.

2.5 - A fee of 7.5% of the total invoice amount will be levied on all invoices paid after their due date (see section 2.2). This fee may be protested before payment. It is at the discretion of the staff member that issued the invoice whether or not to remove the late fee. Late fees cannot be repaid after an invoice has been paid.

3. Graphic Media

3.1 - Until any graphic-related project is complete and all related invoices paid, the copyright of the graphics will belong to Ormo Media. When full payment is received the graphics will be delivered and all associated rights handed over to the client, after which the graphics may be used for any purpose the client desires (including re-sale).

3.2 - On completion of a graphic-related project, the final work(s) can be provided in any of the following formats. The client must inform the staff member of which formats are required. If other formats are required, please enquire as we may be able to produce them for the client.

• 3.2.a - Bit Mapped Image (.BMP)
• 3.2.b - Portable Network Image (.PNG)
• 3.2.c - CompuServe GIF (.GIF)
• 3.2.d - JPEG Image (.JPG)
• 3.2.e - Photoshop PDF (.PDF)
• 3.2.f - Photoshop EPS (.EPS)
• 3.2.g - Photoshop Original (.PSD)

3.3 - Until any graphics project is completed and all related invoices paid, proofs and samples will only provided in the form of a watermarked PDF file.

4. Aftercare

4.1 - We will provide support for any media services provided by us only when the following criteria are met:

• 4.1.a - You have not made excessive modifications to the scripts provided. The judgment of "excessive" is at the sole discretion of the staff member
• 4.1.b - Payment for the media services was received in full
• 4.1.c - The first contact regarding support occurs within 6 (six) months of the final invoice being issued

4.1 - After 6 (six) months (4.1.c) we may charge for support regarding our media services.

5. Communication

5.1 - Communication is to take place via email or any other method approved by the staff member in charge of the project for the client (such as MSN or Skype). Clients may not attempt to contact the staff member via any unauthorised channels of contact.

5.2 - We will not tolerate abusive or threatening language of any kind. This includes but is not limited to: profanities, abuse of any nature (racist, sexist, ext.) and threats of any kind.

5.3 - Usage of any language detailed in section 5.2 will result in all projects being discontinued regardless of any payments the client has made. We appreciate that these terms are often forgotten in times of stress, so the staff member will always issue at least one warning before suspending any projects.

5.4 - Payments made for any projects terminated as of section 5.3 cannot be refunded.

5.5 - If the client returns to us after projects being suspended as of section 5.3 then we may re-commence work provided that the issue will not arise again - this decision is completely at the discretion of the staff member who was the target of the language detailed in section 5.2.